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Call Center

Call Center

79 North Main Street
Fall River, MA 02720
tel: 774-888-6100
We know that your banking needs don’t always occur during traditional bank hours. That’s why our Customer Contact Center is available seven days a week. Whether you want to put a travel notice on your debit card, need help with Online Banking or are a Cash Management customer needing help with a wire transfer, our team can help. Our representatives are a knowledgeable group capable of offering assistance in English, Portuguese, Spanish, and French Creole.

Hours

7:30 - 5:00 Monday - Friday
7:30 - 3:00 Saturday
11:00 - 3:00 Sunday

Reach Us By:

Tel: 774-888-6100
Toll Free: 800-679-4420
Fax: 508-646-4948

Email: Use our Contact Form to contact us about non-sensitive matters.

Secure Email/Chat: BankFive customers who are enrolled in Online Banking can contact us about account-specific matters via secure email or chat. Just log in to Online Banking, click "Support" at the top-right, and choose either "Secure Email" or "Secure Chat".

Features

Languages Spoken:
  • English
  • Portuguese
  • Spanish
  • French Creole
Call Center
Jeff Sanson
NMLS# 758968
Customer Support
First Vice President

Trustpilot
November 25
I needed a copy of a bank check from…
I needed a copy of a bank check from almost year ago. The rep efficiently got it and sent it. Bank Five is the Best!
Michael
Trustpilot
November 11
Always a pleasure doing business here
Always a pleasure doing business here. Staff goes above and beyond to help.
Linda
Trustpilot
November 03
Great bank
Great service love this bank
Aaron
Trustpilot
October 27
The representative that I spoke with…
The representative that I spoke with was awesome. He listened to what I had to say and helped me remediate the situation.
Deborah
Trustpilot
October 21
I received a fraud alert on one of my…
I received a fraud alert on one of my accounts...Customer Service person helped me in a professional, and informative way. Thank you, Bank Five!
Nancy Frain
Trustpilot
October 21
I had to find out why my checkbooks…
I had to find out why my checkbooks wasn't right and I went to bank5 for help and she show where my mistake was and she gave me the balance it was suppose to be.
Jacqueline
Trustpilot
October 20
Always helpful
Always helpful
Brittany
Trustpilot
October 14
Great service
Great service
Thomas
Trustpilot
October 06
Keep Up the Great Work 5🌟s
Your telephone agents and branch staff always exceed expectations. Thank you for making Bank5 a great place for customers like me to conduct our business. Thanks!
John
Trustpilot
September 22
Good service
The customer service representative was wonderful.
Nancy
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