Monica Botelho was amazing and such a pleasure to work with. This was my second Re-Fi and she was there to answer all of my questions along the way. She was very responsive and knowledgeable. I would highly recommend Monica and Bank Five for your next refinance as the process is extremely easy and Monica helps walk you through the whole process.
She is super nice and such a great person you won't be mistaken
Worked with Monica Botelho for our closing. She was very responsive, professional and extremely helpful whenever my wife and I have questions. She and the team were also able to work through everything to meet all important dates (i.e. commitment letter and closing) and we were able to close per planned! Everything went super smooth and the team was a pleasure to work with. I highly recommend!
The staff knows me at the Flint branch.
I get friendly, personal, and prompt service, even if, like today, I made a deposit from my car.
Everyone i dealt with at bank five is very proffessional polite kind and an excellent coustomer service
Bank 5 is my number one bank
The employees they are very kind they take care of the customers very well
Stephanie is our rep and is always so helpful, Monica is processing a Mortgage for us now and she handles everything seamlessly.
Always Personal service
Thanks Bank Five
I’ve had Bank Five for years. I have never had any problems. The staff are always friendly. Love the o line banking.
Every time I go in there everyone is friendly and helpful. And it’s always quick.
Monica Botelho handled our refinance. She was amazing! The process was seamless. Communication was excellent. We have gone through the refinance process a couple times with other banks for past properties. This experience was the best. I have since recommended and will continue to recommend her to all friends and family in search of quality mortgage/refinance services.
My mortgage officer was Monica Botelho. From the start she was an absolute pleasure to work with. She maintained good communication throughout. While I may have missed out on a "good" refinance rate at the start, she continued to monitor rates until it was once again favorable - almost three months later! Once the process was started, it was seamless from the loan processor to the attorneys. Even after the close, she kept contact to make sure the close went smoothly. If Monica is representative of all the employees at Bank5, no doubt in my mind, it is a great institution. I would definitely reach out to her again for my mortgage needs.