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Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Trustpilot
Rated 4.7 out of 5 based on 1356 reviews. See some of the reviews here.
Andrews
Trustpilot
November 30
Highly Recommend
Worked with Monica Botelho for our closing. She was very responsive, professional and extremely helpful whenever my wife and I have questions. She and the team were also able to work through everything to meet all important dates (i.e. commitment letter and closing) and we were able to close per planned! Everything went super smooth and the team was a pleasure to work with. I highly recommend!
Christopher
Trustpilot
November 25
My re financing was smooth and easy
My re financing was smooth and easy. Mike Gorman is amazing at what he does. I thank him for making my experience so easy.
Michael
Trustpilot
November 25
I needed a copy of a bank check from…
I needed a copy of a bank check from almost year ago. The rep efficiently got it and sent it. Bank Five is the Best!
Eileen
Trustpilot
November 24
The staff knows me at the Flint branch.
The staff knows me at the Flint branch. I get friendly, personal, and prompt service, even if, like today, I made a deposit from my car.
Kari
Trustpilot
November 24
I had no idea a refi could be headache free
This was the most pleasant, seamless mortgage refi experience I have ever had. Chris Craig and his team were so helpful in explaining the options for our recent refinance. I especially appreciated how responsive he and his team were to any questions I had throughout the process and the thorough explanations as to what to expect and timing. I would highly recommend Bank Five for your future lending needs.
Daniel
Trustpilot
November 24
We love them
We love them. As a business, they have cared for us and treated us so well. I have recommended them to friends and other business’s. They are five stars to us!
Rabih
Trustpilot
November 24
Perfect
Everyone i dealt with at bank five is very proffessional polite kind and an excellent coustomer service Bank 5 is my number one bank
Cindy Chaves
Trustpilot
November 17
Very friendly and efficient
Very friendly and efficient .
Lorraine
Trustpilot
November 17
I love Bank Five.
I love Bank Five.
Catherine
Trustpilot
November 17
Service was quick and I was in and out…
Service was quick and I was in and out in just a few minutes. Clerk called me by name. I like that.
Kimberly
Trustpilot
November 17
Friendly fast efficient service as usual
Friendly fast efficient service as usual
Theresa
Trustpilot
November 17
Excellent service.
Excellent service.
Andy
Trustpilot
November 14
Everything excellent
Everything excellent. I use multiple accounts, all fine!
Linda
Trustpilot
November 11
Always a pleasure doing business here
Always a pleasure doing business here. Staff goes above and beyond to help.
Luan
Trustpilot
November 11
Amazing pricing. Unbeatable service!
I recently obtained mortgage through BankFive. The pricing was unbelievable and the process was flawless. Christopher Craig was great to work with and kept me updated throughout the process. Thanks to the great work from the bank we were able to stay within the contract timeframe, close without any issues. I highly recommend working with Chris of you are in the market for a new home or on estment property.
KENNETH
Trustpilot
November 10
Working with the lender was as simple…
Working with the lender was as simple as possible. Very pleasant and helpful.
Adilson Andrade
Trustpilot
November 10
If do you want to invest contact bank5
The agent works with a lot of professionalism, always available to answer questions and interest on loans is very low
Aaron
Trustpilot
November 10
quick and easy HELOC solution.
quick and easy HELOC solution.
Bridgette
Trustpilot
November 10
The employees they are very kind
The employees they are very kind they take care of the customers very well
Damon
Trustpilot
November 05
Was very happy and satisfied.
Was very happy and satisfied. Excellent customer service.. I would recommend Bank 5 to any my friends
Jose
Trustpilot
November 03
It is good to be part of bank 5 it has…
It is good to be part of bank 5 it has received me very well and has been very kind to me and everything is going well and I recommend it to be part of bank 5
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