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Contact

We're available whenever you need assistance.

As a community bank with a friendly and knowledgeable staff, we take time to listen to your needs and provide thoughtful guidance to simplify your life. We operate 13 full-service branches and 3 lending offices in Massachusetts and Rhode Island, and we're here to field phone calls and answer emails in a timely manner to provide you with the answers you need.

We make it easy to get in touch with us.

Our corporate office is located in Fall River, Massachusetts:

79 North Main Street
Fall River, MA 02720-2144

Phone: Call us at 774-888-6100 or toll-free at 800-679-4420 with any questions during these operating hours:

Mon - Fri: 7:30 a.m. to 5:00 p.m.
Sat: 7:30 a.m. to 3:00 p.m.
Sun: 11:00 a.m. to 3:00 p.m.

To report a lost or stolen BankFive debit card outside of normal business hours, please call our 24/7 support center at 1-800-472-3272.

Chat: 

Secure Email/Chat: BankFive customers who are enrolled in Online Banking can contact us about account-specific matters via secure email or chat. Just log in to Online Banking, click "Support" at the top-right, and choose either "Secure Email" or "Secure Chat".

Email: Use the contact form below to contact us about non-sensitive matters.

Stacey
Trustpilot
December 03
I recently got a house loan through…
I recently got a house loan through Bank Five. Monica Botelho was a life saver for me. I recently divorced, and started my own business. This presented certain challenges during the loan process. Monica guided me, helped me prepare the necessary paperwork, and put in some extra hours to make my home loan happen. She was awesome.
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